Infinity Car Insurance Review 2020

Infinity Car Insurance Review 2020

Infinity Car Insurance Coverage

Infinity’s website doesn’t have many details about its auto coverage. We spoke with customer service on the phone, and the representative explained that Infinity has all the standard and basic car insurance options you’d expect from your insurer, including: 

  • Liability (bodily injury and physical damage you cause to others, required in most states)
  • Personal Injury Protection 
  • collision 
  • Integral or “other than collision.”
  • medical payments 
  • Uninsured or Underinsured Driver

Optional coverages may vary by location and may include:

  • rental car reimbursement
  • roadside assistance
  • Custom parts and equipment
  • Non-owner’s insurance

Infinity offers fewer endorsements than many other insurers; does not offer common optional coverages like rideshare or loan/lease payment coverage (gap coverage).

Factors Affecting Your Cost

Insurers offer special rates depending on individual factors, including your driving history, location, age, vehicle, and how you use it (business, personal only), typical mileage, and credit-based insurance score.

Other factors that may vary between states in the US The amount of insurance coverage you want to purchase also affects your premium. Infinity DriverClub is a free membership program with pay-as-you-go roadside assistance services like $83.99 for a tow if you don’t want to pay for the roadside assistance endorsement.  

InfinityCar insurance discounts

Infinity offers discounts to help lower premiums, although their availability varies by location. We found some discounts listed on the insurer’s site and confirmed others with customer service over the phone, but it’s best to ask your agent what discounts you’re eligible for:

  • Discounts for young people: Good student (up to 20%)
  • Loyalty discounts: Various cars (up to 38%),
  • Safety Discounts: Safe Driver (up to 25%), Home Ownership
  • Payment discounts : Electronic payments (up to 5%), full payment (15%), change from another insurer (up to 15%)
  • Other discounts: AAA (up to 5%)

Availability of Infinity car insurance

Infinity auto policies are only available in California. Kemper acquired Infinity in 2018 and changed the name of its auto insurance in Arizona, Florida, Georgia, and Texas to Kemper Auto.

Infinity may be a good option if you live in California and are having trouble finding insurance. Specializes in non-standard insurance and offers coverage for drivers with poor driving records, low credit scores, or SR-22 Filings. If you don’t have a car but still drive, Infinity offers non-owner insurance. 

How to Get an Infinity Car Insurance Quote

Infinity allows you to start your quote online and get rates using your basic personal and vehicle information. However, online quotes don’t contain much detail, and you’ll need to speak with an agent to customize your coverage and apply discounts. Complete your policy purchase by calling 800-INFINITY (800-463-4648) Monday through Friday between 8 am and 5 pm PT. Alternatively, you can use Infinity’s chat feature to get a quote or call an agent directly during business hours. 

Infinity does not offer to identify yourself as non-binary; drivers must select “male” or “female.”

How to file a claim with Infinity

You can file a claim through the Infinity mobile app, online, or by calling 800-334-1661. The adjuster will use your policy number to open a claim ticket when you call. They will ask you some basic questions and take a preliminary statement to determine what type of claim you are filing. You can then upload police reports and other necessary documents related to your claim online or through the mobile app.

You can get your car repaired at your favorite auto shop or use one of Kemper Auto’s 1,200 preferred auto repair shops to repair your vehicle damage. The advantage of using a workshop within Kemper’s preferred network is that repairs are guaranteed, and a lifetime warranty covers parts.

Infinity Customer Service

Infinity’s limited availability and smaller size mean it doesn’t rank in national surveys like the JD Power studies. The company has a mobile app where users can manage their policies, add a vehicle and driver, upload documents, pay bills, and file claims. Infinity’s website, app, customer support phone, and online chat services are Spanish.

Financial stability

AM Best, a rating agency specializing in evaluating insurance companies’ financial strength, gave Infinity an “A-.” While not the highest rating, this rating indicates that you have an excellent ability to meet ongoing insurance obligations, such as paying claims. 

Other insurance provided by Infinity

Depending on your state, Infinity may offer these insurance products through various carriers, including its parent company, Kemper. During the quote process, you will be told who your insurer would be for:

  • Motorcycle, ATV, RV, and Boat Insurance
  • business insurance
  • flood insurance
  • life insurance

Infinity also offers these types of insurance as Kemper products:

  • commercial auto insurance
  • Coverage for houses, condos, renters, and mobile homes

Compare other auto insurance reviews.

Even if you think you’ve found the right company for you, it’s essential to shop around because an Infinity policy isn’t suitable for everyone. To help you in your search, here are three other car insurance providers with similar characteristics:

  • farmers
  • The general (for non-standard insurance)
  • GEICO

final verdict

  • Infinity car insurance may be a good option for people who live in California and want to access the website, app, and customer service in Spanish.
  • Infinity can also be suitable for those looking for non-standard insurance or who can’t find insurance coverage elsewhere.
  • Infinity may not be a good option if you want to customize your policy with additional insurance (endorsements).
  • If you live in any state other than California, you’ll need to look elsewhere for coverage.

Methodology

The Balance strives to provide consumers with unbiased and comprehensive reviews of auto insurance providers. To ensure our content helps you make the right insurance decision for your needs, we review each insurance provider’s coverage options, discounts, customer service and satisfaction, and financial stability.

learn more

article sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reports, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow to produce accurate and unbiased content in our editorial policy.

  1. Infinity insurance. ” Read With Me: A Trip to Bilingual America .” Retrieved Nov. 18, 2020.
  2. Infinity insurance. ” Quality car insurance from Infinity Auto .” Retrieved Nov. 20, 2020.
  3. Infinity insurance. ” Roadside Assistance: Free Membership with DriverClub .” Retrieved Nov. 20, 2020.
  4. Infinity insurance. ” Quality car insurance from Infinity Auto,” see “What is non-standard car insurance?” Retrieved Nov. 20, 2020.
  5. Infinity insurance. ” Report a claim .” Retrieved Nov. 20, 2020.
  6. AM Best. ” Infinity Insurance Company .” Retrieved Nov. 20, 2020.
By aamritri

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