What is CapitalOne?

What is CapitalOne

Surely you have heard about Capital One or have seen any of the advertisements of this brand. If you want more information, below we will explain what Capital One is and what are the main products offered by this financial institution. 

What is CapitalOne?

Based in McLean, Virginia, Capital One is a holding company for several banks specializing in credit cards, auto loans, banking, and savings accounts. Currently, this financial corporation operates mainly in the United States. 

Capital One has built its reputation as a technology-focused bank, and for its growth, it is on the list of the largest banks in the United States. It has 755 branches and 2,000 ATMs. It ranks 97th on the Fortune 500 list and 17th on the Fortune’s 100 Best Companies to Work For list.  

It offers its services in the United States, Canada, and the United Kingdom. Interestingly, this company was one of the pioneers in the mass marketing of credit cards in the 90s. It managed to be the fifth largest credit card issuer by purchase volume in 2016, after American Express, JPMorgan Chase, Bank of America, and Citigroup.

With a 5% market share, Capital One is also the second-largest auto finance company in the United States, after Ally Financial.

Brief History of Capital One

Over the years, Capital One has acquired other financial companies to grow its presence and secure a place among the top 15 banks in the US market.

In 2007 it acquired Netspend, and in 2009 Chevy Chase Bank. In 2011, I completed the acquisition from Synchrony Financial of the entire private credit card portfolio of Hudson’s Bay Company. That same year he made one of the most significant acquisitions, that of ING Direct, for 9 billion dollars.

In October 2016, Capital One acquired Paribus, a price tracking service, for an amount not yet known to us. In November 2018, Capital One bought Wikibuy. In July 2019, it signed an agreement with Walmart, which allows it to handle Walmart’s private label and co-branded credit card programs, which Synchrony Financial previously serviced.

To maintain its growth and capture market share, Capital One used some pretty innovative strategies. Although they seemed strange at the time, these market capture mechanisms represented a critical turning point.

For example, they allowed cardholders to design their cards. Including their football team logo or college logo on their cards made them feel proud and led them to spend more to show off their card design. A MasterCard (MA) or Visa (V) logo couldn’t do.

Capital One Financial Condition

Capital One reported a total net income of $28.6 billion for fiscal 2019. That’s a slight increase from the previous year when the company brought in $28.1 billion. Non-interest expenses were less than $15.5 billion in 2019, which supports that credit cards are incredibly profitable.

All that Capital One spends on promotion, advertising, and marketing is nothing compared to the company’s income through its modest but mighty cards. 

Consumer Banking Situation

Consumer banking remains an essential complement to Capital One’s credit card business. This segment accounted for $7.4 billion in revenue last year, a relatively large amount. 

Like many large companies and banks, Capital One appears to be nearing its limits. And what is this due to? We could blame the growing number of financial companies. 

Non-bank and other non-traditional, as is the case, for example, of PayPal (PYPL). These companies do not have a physical location and offer their services online or mobile applications. This gives them an advantage over banks like Capital One. By not having some of the costs of a traditional financial institution, they can offer lower rates and incentives. Lucrative to their clients.

What services does Capital One offer?

This bank is ideal for people looking for a complete online banking service, with a vast network of ATMs free of charge and access to physical branches. 

This bank is ideal for people looking for a complete online banking service, with a vast network of ATMs free of charge and access to physical branches.

This is not the most recommended bank for those looking for the highest rates in the market.

Capital One has three clearly defined segments in which it operates. In descending order of size, they are:

  • Credit Cards: Capital One is one of Canada’s largest credit card issuers, the United Kingdom and the United States. The company offers Visa and Mastercard cards, many of which are reward cards.
  • Consumer Banking: This division offers individual customers and small and medium-sized businesses everyday banking services such as checking and savings accounts, loans, mortgages, and money market accounts. This unit also includes the Capital One 360 ​​money market offering.
  • Commercial Banking: This segment serves commercial customers with banking, lending, real estate, and investment services.

Customer Support

Capital One offers you fewer branches than other banks, but you will have something more relevant: a bank with next-generation digital options. For example, Capital One was the first US bank to launch access to Amazon Alexa. Through this service, it is possible to find information by doing voice searches, such as your bank account balance, for example.

The bank’s web interface and mobile app are very functional and get high marks in the Android and iOS app stores. Also, customers who need help can call the bank or visit a branch.

Capital One offers physical branches in some states. Capital One Cafés allow customers to open accounts, deposit cash and checks, drink coffee, and socialize. Account-holders can attend various events and take advantage of free financial coaching sessions.


Capital One Bank is one of the most popular online banks in the country and, in some regions, offers the possibility of access to bank branches.

The most positive:

  • Capital One is a hybrid financial institution that provides online banking services, and if you live in the Northeast, Mid-Atlantic, Louisiana, or Texas, you will have access to branches. There are also cafes in certain places.
  • There are no monthly fees or minimum balance requirements for checking accounts and no minimum balances for savings accounts.
  • Free access to more than 39,000 ATMs.
  • Their mobile banking app is very functional.

What is not so positive:

  • For a big bank, the rates they pay are not that competitive on deposits compared to the best APYs available nationally.
  • Overdraft fees are $35 per transaction for customers who enroll in your overdraft protection program and do not replace overdraft amounts promptly.
  • If you live outside of the Northeast, Mid-Atlantic, Louisiana, or Texas, you don’t have access to bank branches.
By aamritri

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